At Key Performance Initiatives, Inc., we believe that organizations that grasp at technology as a “silver bullet” to solve their organization’s problems are wasting valuable resources. Technology cannot by itself improve performance. On the contrary we have seen organizations adopt technology only to find that they have traded a known set of problems for an unknown set of problems. This can do nothing but induce organizational instability. KPI helps organizations to identify and select technological changes that are responsive to customer needs and organizational goals. This is typically accomplished as part of the strategic planning process. By evaluating technological change as part of the strategic planning process, senior leadership can ensure that the capital and expense involved will align with its plans.